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This discussion topic has been answered Discussion topic: Sent in error

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This message was authored by: ianianianian

Sent in error

Trying for 3 months to send back 2 mobiles sent in error,but paying for them and my new mobiles as well,made loads of calls all same answers but still now returns package and labels.sent a complaint not had reply yet,what to do


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This message was authored by: caesarome Answer

Re: Sent in error

Posted by a Superuser, not a Sky employee. Find out more

I would put in a complaint:

 

https://www.sky.com/help/articles/how-to-make-a-complaint

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This message was authored by: caesarome

Re: Sent in error

Posted by a Superuser, not a Sky employee. Find out more

@ianianianian 

What do you mean they were sent in error, did you order them by mistake or has someone accessed your account as per this to order them:

 

https://www.sky.com/help/articles/account-takeover

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This message was authored by: ianianianian

Re: Sent in error

Ordered 2 mobiles should have been 6.7 screens but they sent 6.0 screens.s25 should have been s23+.now paying for four phones yill i get returns package 3 months waiting

This message was authored by: caesarome Answer

Re: Sent in error

Posted by a Superuser, not a Sky employee. Find out more

I would put in a complaint:

 

https://www.sky.com/help/articles/how-to-make-a-complaint

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If you need help please provide as much information as you can

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This message was authored by: ianianianian

Re: Sent in error

Have done.twice.one in chat and a complaint which i have not received a answer

This message was authored by: caesarome

Re: Sent in error

Posted by a Superuser, not a Sky employee. Find out more

When you put in a complaint Sky has up to 8 weeks to either resolve it or to issue you with a deadlock letter which will allow you to take it further.

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This message was authored by: ianianianian

Re: Sent in error

Ok cheers.

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