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Discussion topic: Sent my phone back within 14 day cooling off period

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This message was authored by: lorraine+hunt

Sent my phone back within 14 day cooling off period

I returned a phone within the cooling off period and still gave been charged for it thank-you
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This message was authored by: PandJ2020

Re: Sent my phone back within 14 day cooling off period

Posted by a Superuser, not a Sky employee. Find out more

Yup, it's taking a number of weeks to process returns.

I am just another Sky customer and my views are my own even if you don't like the answers
This message was authored by: caesarome

Re: Sent my phone back within 14 day cooling off period

Posted by a Superuser, not a Sky employee. Find out more

Charging starts as soon as you receive it so even if you have changed your mind you will still be charged and will do so until it has been inspected by the company that handles the returns on behalf of Sky and this can take a few weeks.

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