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Discussion topic: Sending old phone back

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This message was authored by: Welshdragon66

Sending old phone back

Hi - have just upgraded my iphone and have the packaging ready to return the old iphone. I had an SMS today with a link (sky.conditionchecker.com) to 'upload a few photos so we can confirm its value'. When I click on the link my phone suggests it's a phising site. Do I need to upload pics and if so, how and where can I do this without clicking through that link.

Thanks

Alison

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This message was authored by: 63johnw

Re: Sending old phone back

Posted by a Superuser, not a Sky employee. Find out more

Hi @Welshdragon66  this appears to be a new thing with sky as others have reported issues with condition checker not taking pictures. If this is the case then post back here and we can try and get you some help. 

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This message was authored by: caesarome

Re: Sending old phone back

Posted by a Superuser, not a Sky employee. Find out more

@Welshdragon66 

I get the same message but it does say this in the FAQ:

 

You don't have to go through the Sky Condition Checker but it will only take you a couple of minutes and as we would like to guarantee the quoted value for your Swap if no damage is indicated, we can only do that if you complete the Sky Condition Checker steps in full.

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This message was authored by: Welshdragon66

Re: Sending old phone back

Thanks for the replies. When I do click through the link, I'm getting this and am not comfortable going any futher.

Thanks - IMG_0013.png

This message was authored by: caesarome

Re: Sending old phone back

Posted by a Superuser, not a Sky employee. Find out more

I'm seeing that as well now where a few minutes ago I could get past the original message.

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