Discussion topic: Sending old phone back

This message was authored by: Jenny+devlin · ‎31 Dec 2022

I have an old phone to send back and I had an E-mail saying they would send me a pre paid envelope

as Royal Mail have been on strike I haven't received anything as of yet

what do I do now as I can't even call sky for help

This message was authored by: caesarome · ‎31 Dec 2022

You can use any packaging your have but you will need to contact Sky regarding the return label,

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This message was authored by: Daniel0210 · ‎31 Dec 2022

@Jenny+devlin
If this old phone is going back as part of the swap process, the according to another customer who posted on here earlier in the year, the return label was on the inside of the packaging the new device arrived in but that it was quite small and could easily be missed. They then successfully used the label and the same packaging to return.

If you’ve already disposed of that then as advised give Sky a call and ask for more packaging AND another returns label.

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Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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Discussion topic: Sending old phone back

Sending old phone back

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