I am the victim of a scam. I was called by someone called Sam from Sky Care offering me 30% off my bills. The long n short of it is that they have ordered an Apple IPad on my Sky account and now have it in their possession. I need to report this but can't find a phone number to call on the Sky Website. Can anyone help?
So a device you haven't ordered has been delivered to your address, then you've been contacted to say it's been delivered in error and you've either handed it over to a courier or posted it to address the caller has given you, is that correct?
▪️I AM NOT A SKY EMPLOYEE (not even undercover)▪️ NOTE: I only provide help on the forum boards so Direct Messaging is switched off ▫️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
When it was ordered did you then call Sky to report this as from what you have said you handed this over to either one of the scammers or a courier who has delivered it to them is this what has happened ?
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However sadly it sounds like you've given the scammers your device, without Sky getting this back it's probable you'll now be liable for the payments.
This is what you should hve done:
Get in touch with Sky customer services team immediately. They can give advice on what to do. Don’t send the parcel anywhere except their returns address.
They’ll give you a pre-paid returns packaging to send the parcel back to them.
Fraudsters might contact you and try to convince you to send the parcel to a false address where they can get the devices they’ve ordered from your account. Ignore any requests to send the parcel to an address that isn’t Skys returns address. Here’s the details:
Sky Mobile Unipart Group Limited Unit 12 Hamilton Way Bermuda Park Nuneaton CV10-7RL
Like you I'm a customer here, Sky Employees are clearly identified as such. 43" Glass TV & Puck Whole Home Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
