@LK2025
If they turn up then they need to be returned only to Sky. So whoever is at the property must not hand them over to anyone who then turns up to collect them, even if they are from a courier company as you or the person at the property needs to return them back to Sky after contacting them about this.
Other advice can be found here:
https://www.sky.com/help/articles/account-takeover
If you receive an unexpected parcel from Sky get in touch with our customer services team immediately. We can give advice on what to do. Don’t send the parcel anywhere except our returns address.
We’ll give you pre-paid returns packaging to send the parcel back to us.
You can call Sky from abroad via the number shown here:
https://helpforum.sky.com/t5/Sky-Mobile/Sky-Mobile-Roaming/ba-p/4236715
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