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Discussion topic: Santander OTP texts not being recieved

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This message was authored by CourteJester This message was authored by: CourteJester

Santander OTP texts not being recieved

Up to and including yesterday (June 25th) I was receiving one-time-password verification texts from Santander UK. Today, no texts are getting through from Santander. Tried 3 separate times in the past 4 hours, none have come through. 

The issue only seems to affect Santander OTP texts, as other phone-to -phone texts (both sending and receiving from my Sky Mobile number) are fine. 

I am using Sky Mobile on iPhone 13 Mini IOS 17.5.1. 


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This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: Santander OTP texts not being recieved

Posted by a Superuser, not a Sky employee. Find out more

@CourteJester 

You need to call Sky and report this to them once they open later. Just dial 150 from your Sky mobile. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

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This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: Santander OTP texts not being recieved

Posted by a Superuser, not a Sky employee. Find out more

@CourteJester 

You need to call Sky and report this to them once they open later. Just dial 150 from your Sky mobile. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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