I purchased a Samsung Flip 7 in September last year from Sky. My second flip phone. On 24th February I noticed that the hinge was creaking and suddenly the screen started going black from the centre and not responding. The phone is in kept in a shock proof case and has not been dropped. I first contacted Sky on 25th February to arrange a repair under warranty, great, they would send out a return label to send the phone back, now 9 phone calls later I m still waiting for the so called label. Is there any way to speed this process along or do I have to wait until 8 weeks to apply to CISAS? It's like headbutting a spoge. Am I doing everything I can?
