Samsung A56 eSIM shows Emergency calls only – verification code not received

[Brogan11]

I cannot receive the verification code for my replacement eSIM because my existing Sky Mobile eSIM is not registered on the network.

My Samsung Galaxy A56 5G shows “Emergency calls only” and “Not registered on network”. SIM Manager also shows my mobile number as “Unknown”. I cannot make or receive calls or SMS, and mobile data does not work.

I have already tried to request a replacement eSIM through my Sky account, but the security verification code is being sent to the affected Sky Mobile number, so I cannot receive it.

I am NOT transferring my number from another provider. My existing number is already a Sky Mobile number and I need to keep it.

Please escalate this to a Sky staff member / Messaging team so I can complete the replacement eSIM process.

[Jen_out_of_Jen]

Hi @Brogan11, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141