Safesearch

[dave740]

When we were with Virgin we could turn safesearch to off, but with Sky this does not seem to be an option, why not?

[PandJ2020]

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@dave740 wrote:

When we were with Virgin we could turn safesearch to off, but with Sky this does not seem to be an option, why not?

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This perhaps? https://www.sky.com/help/articles/parental-controls-sky-mobile

[caesarome · Accepted solution]

@dave740 

Are you also a Sky Broadband customer as safe search is probably related to your broadband shield settings.

You can find these settings for the shield  via the MySky app or online here:

https://www.sky.com/myaccount/bb-and-talk/broadband-shield

[dave740]

Yes thank you caesarome, that seems to have done the trick. I knew it was something like that but couldn't find it.