SOS permanently showing

[KevNewMedia]

Hi @SueCan 

I'm sorry to hear of your journey and sincerely apologise for this.

I've escalated your post to our Community Messaging team and they will be in touch over the next 48 hours. Just check back here every now and again. You're looking for the chat bubble in the bottom corner of the thread.

For more information on how the service works, click here https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to SueCan.

[desrturner]

@Addie15  What about all the other Sky customers on this thread who have had the same issues (and there must be others in Canada, or back in the UK who haven't posted)?  Surely this warrants a 'Class Action' response from Sky??

[Gizmoworld7]

My partner and I have been in Vancouver since 26 June.  We both have Sky mobile and his phone still showing as SOS.  It has been like this for over a week. I decided to go into a local mobile store and purchase a 30 day tourist SIM card for about 30 Canadian dollars.  No contract, no hassle and enough data to see me through my trip. Also enough credit to make a couple of short calls back to UK.  Shocking service from Sky so I will be looking to move elsewhere when I get home. 

[Molstar]

Hello, i have arrived in canada and mynsim card keeps refreshing and not giving me a signal outside of being connected to wifi. 

I am on my own with no signal. 

[Daniel0210]

@Molstar 

You post has been moved to a thread discussing recent mobile issues in Canada.