0

Discussion topic: SIM stopped working abroad

Reply
Avatar for GSut
Level 1 icon
What's this?
This message was authored by: GSut

Message posted on ‎19 Jul 2024 11:05 AM

SIM stopped working abroad

My SIM has stopped working abroad. Was working fine yesterday now nothing and keeps flashing up with "Not registered on Network" and "Refreshing SIM data". 

Have tried all steps and useful Livechat ends with "Call Us"...I can't!!!

Report post
Post 1 of 4
650 Views
0 Likes
Reply
Reply

All Replies

Avatar for 63johnw
Level 16 icon
What's this?
Superuser
This message was authored by: 63johnw

Message posted on ‎19 Jul 2024 11:28 AM

Re: SIM stopped working abroad

Posted by a Superuser, not a Sky employee. Find out more

Hi @GSut  have you checked you haven't reached your spend cap ?  Have you tried searching for and connecting to a different local network ? Are you in Spain/Lanzarote as there have been a lot of issues there ?

———————————————————————————————

I AM NOT A SKY EMPLOYEE

All Opinions Are My Own

I Wont Respond To Direct Messages So Ask Any Questions Here
Report post
Post 2 of 4
633 Views
0 Likes
Reply
Avatar for GSut
Level 1 icon
What's this?
Topic Author
This message was authored by: GSut

Message posted on ‎19 Jul 2024 01:13 PM

Re: SIM stopped working abroad

No removed spend cap

 

This happened in Canaries in Feb, was working yesterday now just stopped 

Report post
Post 3 of 4
618 Views
0 Likes
Reply
Avatar for caesarome
Level 16 icon
What's this?
Superuser
This message was authored by: caesarome

Message posted on ‎19 Jul 2024 01:15 PM

Re: SIM stopped working abroad

Posted by a Superuser, not a Sky employee. Find out more

A spend cap needs to be in place when you are abroad.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Report post
Post 4 of 4
615 Views
0 Likes
Reply
Reply