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Discussion topic: SIM problem

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This message was authored by: DW32

Message posted on ‎20 Mar 2025 12:49 PM

SIM problem

I recently moved my mobile to Sky. The sim is activated but it won't work. I have no way of calling Sky as I am unable to use my phone. I contacted using my Daughter's mobile two days ago and was told I would hear back within 24 hours. This is terrible service and I regret moving to sky due to the sim not working and very poor customer service.

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Avatar for caesarome
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Superuser
This message was authored by: caesarome

Message posted on ‎20 Mar 2025 01:01 PM

Re: SIM problem

Posted by a Superuser, not a Sky employee. Find out more

Does any mast issues show here for you:


https://www.sky.com/help/servicestatus/your-services/mobile

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This message was authored by: DW32

Message posted on ‎20 Mar 2025 02:01 PM

Re: SIM problem

There are no mast issues. The sim is activated (this was confirmed by Sky when I spoke to someone two days ago). The phone service has been rebooted and still doesnt work

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