Some more details are required:
Are you new to Sky and if so as it been activated ?
If you are not new has it been working up to now ?
Have you returned from being abroAD ?
Do any mast issues appear here for you:
https://www.sky.com/help/servicestatus/your-services/mobile
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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
