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Discussion topic: SIM card stopped working

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This message was authored by: Shaunp8282

SIM card stopped working

Took my sim out of my phone to let my friend use my phone, put mine back in and it won't work but hers still does ?

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This message was authored by: PandJ2020

Re: SIM card stopped working

Posted by a Superuser, not a Sky employee. Find out more

Sounds like the SIM was damaged somehow - you'll need to contract Sky to send you a replacement.

I am just another Sky customer and my views are my own even if you don't like the answers
This message was authored by: caesarome

Re: SIM card stopped working

Posted by a Superuser, not a Sky employee. Find out more

Have you tried your SIM card into another phone, have you tried refreshing your network settings incase your phone has sim locked to the network your friends phone was on ?

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This message was authored by: Shaunp8282

Re: SIM card stopped working

Yes I've reset network settings and unfortunately I don't have another phone that I could try my sim in 

This message was authored by: caesarome

Re: SIM card stopped working

Posted by a Superuser, not a Sky employee. Find out more

Give this a try if you can @Shaunp8282 :

 

Go to sky.com/networksettings (My Account > Mobile > Settings) and sign in with your Sky iD.
Select the mobile number or SIM name you're having trouble with.
Scroll to 'Resend network settings' and select Request settings.
Save the settings when your receive them and reboot your phone.

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