SIM card no longer working

[Ben4488]

Hi, my wife's phone on my account has stopped receiving any signal. We've tried all of the steps to get it working again, software update, restart, resending network settings but nothing works. 

Strangely I've tried her sim in my phone and it doesn't work either and mine doesn't work in her phone but when we did the same with our sons phones, his sim worked in my wife's phone and hers in his?! 

[caesarome]

@Ben4488 

You might need a replacement sim from Sky to try, so either call them om 150 or try this link to get in touch with Sky:

https://www.sky.com/help/articles/replacement-sim

At the bottom of the above link select - No, I still need help >No, I want to get in touch > tick both boxes > Get in touch.