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Discussion topic: SIM card Samsung S25

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This message was authored by: DKUK

SIM card Samsung S25

SIM card hasn't worked properly since January 19th.

Even resetting network settings still cannot make calls.

Now saying emergency calls only, along with not registered on network.

SIM works on another phone.

Had this with o2 handset where the SIM worked on other phones but not the one at the time.

They found it was a faulty handset not the SIM.

Any help without having to go to my nearest Sky Store 

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This message was authored by: 63johnw

Re: SIM card Samsung S25

Posted by a Superuser, not a Sky employee. Find out more

Hi @DKUK  this is the sky mobile process if your device isn't working. 

https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-repairs

 

gave you checked for issues in your area ?

 

https://www.sky.com/help/articles/service-status-sky-mobile

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This message was authored by: DKUK

Re: SIM card Samsung S25

SIM is detected on my old phone.

Tried 2 SIMs from 2 friend's phone and it detect their cards as working.

Then my friend received a text from me with a different number.

My SIM was registered after at PAC code was accepted by Sky Mobile from o2.

Now saying unregistered even though it was working perfectly for 2 months.

Text was received from pharmacy earlier this week.

Managed to ring out twice this week after resetting mobile network settings then not work 

This message was authored by: caesarome

Re: SIM card Samsung S25

Posted by a Superuser, not a Sky employee. Find out more

@DKUK 

I would suggest contacting Sky so they can send you a replacement sim to try:

 

https://www.sky.com/help/articles/replacement-sim-sky-mobile

 

Select - No, I still need help >No, I want to get in touch > tick both boxes > Get in touch.

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This message was authored by: DKUK

Re: SIM card Samsung S25

Another friends sim is detected with their number.

Done mobile network resets a dozen times where it shows my number then unknown.

Card activated, etc when received, so no idea why its suddenly started foing it since last week

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