Discussion topic: My sim has disconnected from the network
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
Message posted on 21 Aug 2025 04:39 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
My sim has disconnected from the network
My phone was working fine and has suddenly disconnected from the network, it does not show a phone number and sim card status shows the following.
Network - emergency calls only
Mobile network state - Disconnected
Service state - Out of service
IMS registration status - Not registered
When I try to make a call I get the message - Not registered on network
Callers who phone me get a message saying that the number you have called is not recognised
My account has been in place for a long time and all payments are upto date
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
All Replies
Message posted on 21 Aug 2025 05:06 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: My sim has disconnected from the network
Does any mast issues show here for you:
https://www.sky.com/help/servicestatus/mobile
If not then you will have to contact Sky as it might be the sim is faulty, so you can do this perhaps via social media as there are links at the bottom to their sites.
https://www.sky.com/help/articles/replacement-sim
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 25 Jan 2026 01:50 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: My sim has disconnected from the network
Im having the same issue and now s friend too.
Reset network settings, followed all troubleshooting steps, etc and nothing.
Spoke to Sky and possible SIM card issue.
Getting a new card to see if its a card issue, of not then a phone service check, but the card was working for 2 months until now.
Has your issue been sorted?
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page