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Discussion topic: SIM activation linked to incorrect email account

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Avatar for swedangle
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This message was authored by: swedangle

Message posted on ‎10 Jan 2025 03:37 PM

SIM activation linked to incorrect email account

Hello,

 

I have recently purchased a mobile phone contract with you for my son.  The phone and sim card have arrived.  When i have tried to activate the sim card it links to my wives email account instead of my sons.

Are you please able to rectify this so that we can use the phone?

 

Regards,

Daniel Gleave

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Avatar for 63johnw
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Superuser
This message was authored by: 63johnw

Message posted on ‎10 Jan 2025 03:44 PM

Re: SIM activation linked to incorrect email account

Posted by a Superuser, not a Sky employee. Find out more

Hi @swedangle  if you ordered the sim via your wife's account then that's the email it will use to activate it I believe. 

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