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Discussion topic: Running out of data

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This message was authored by: Smokie111

Message posted on ‎28 Dec 2024 09:09 PM

Running out of data

Recently moved from another provider to Sky. I get 10GB monthly but I seem to keep running out of data, and have had to top up daily from the Piggybank. I don't download things, don't listen to music or movies etc.  Husband says I should be turning mobile data on and off if I am in or out of house. Never had this issue with other provider. Why is this happening? Thanks 

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Avatar for 63johnw
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This message was authored by: 63johnw

Message posted on ‎28 Dec 2024 09:27 PM

Re: Running out of data

Posted by a Superuser, not a Sky employee. Find out more

Hi @Smokie111  what does your phones data monitor say is using the data ? 

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This message was authored by: caesarome

Message posted on ‎28 Dec 2024 10:03 PM

Re: Running out of data

Posted by a Superuser, not a Sky employee. Find out more
@Smokie111 wrote:

Recently moved from another provider to Sky. I get 10GB monthly 

How recently was this because when the sim is first activated as what you get is based on the number of days before it resets (your billing date) so you wouldn't get the 10GB if it resets in 14 days for example.

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