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Discussion topic: `Rolling data not working

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This message was authored by: Oli+Stickley

Message posted on ‎04 Oct 2024 08:12 PM

`Rolling data not working

I have tried to roll data to my SIMs and it does not work - I have over 200Gb in my piggybank. Please help. 

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Avatar for caesarome
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Message posted on ‎04 Oct 2024 08:14 PM

Re: `Rolling data not working

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@Oli+Stickley 

What is happening ?

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Message posted on ‎04 Oct 2024 08:24 PM

Re: `Rolling data not working

 THanks for quick reply - I'm getting an error:

 

Sorry, we were unable to roll your data. 

 

Spent 40 mins on the call to Sky support (150) and they could not help. 

 

Very frustrated right now with their lack of help. 

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Message posted on ‎04 Oct 2024 08:27 PM

Re: `Rolling data not working

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I was going to suggest calling Sky on 150 so did they say about what issue they were having or if they have reported through to their other teams to look at for you ?

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Message posted on ‎04 Oct 2024 08:36 PM

Re: `Rolling data not working

they tried - but bounced me around departments fir 40 mins... 

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