Roll over piggy

[ACJ66]

Last year while on holiday I used my roll over for more data, easy. This year I used all my data up when I went to use my data I couldn't find my mobile account. So I tried putting my phone onto my sky account even though it was connected once. I keep getting whoops technical difficulties please try again later. We are back in U.K. but it's now 5 days without data and Iv got another week before my new month.

can anyone suggest who to contact regarding this. I can't see what I used or view any mobile plan details. Lucky I used hubbys data for the last 4 days. He is linked to my account so nothing I can do will give me my data for my phone. When I do put piggy roll details it just takes me to buying mobile phones again doesn't show anything, it's like I don't have sky account although Iv been with them for a few years now.

can anyone HELP me please I would be grateful as it's stressing me out now. Thanks.

[caesarome]

@ACJ66 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Greenfingers001]

Thanks for escalating this. We’ve sent an invite to chat.