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Discussion topic: Roaming

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This message was authored by: Claire991

Roaming

I'm in USA paid £2 first two days and now it's charged £36 but I'm in same place ? Why ? Who can I contact to sort this without calling ! Not happy

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This message was authored by: Daniel0210

Re: Roaming

Posted by a Superuser, not a Sky employee. Find out more

@Claire991 

Have you been calling local numbers which are charged at international rates? 

Also, could you have exceeded the new fair usage policy?

 

Roaming using Roaming Passport Plus is now limited to 25GB per billing period.

 

From Skys own website.....

 

When you roam using our Roaming Passport Plus, we consider that up to 25GB per billing period is a reasonable amount of data to use. If you exceed this amount, we'll assume that you're no longer using data in the way expected of a reasonable customer for periodic travel.

 

We may suspend your service, restrict your usage, or charge you for the data that you use in excess of these amounts (currently £2.50 per GB), and we'll let you know by SMS or email before we do so.

https://www.sky.com/help/articles/sky-mobile-fair-usage-policy


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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This message was authored by: Claire991

Re: Roaming

No calls made no texts sent, I'm in same hotel as I was at the beginning, when charged £2 a day 

This message was authored by: Daniel0210

Re: Roaming

Posted by a Superuser, not a Sky employee. Find out more

@Claire991 

Your online bill may say what the charges are for but I think it may take longer to update if you're roaming.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
This message was authored by: PandJ2020

Re: Roaming

Posted by a Superuser, not a Sky employee. Find out more

Have you used lots of data?

 

The roaming limit is 25GB and then you are charged additional per GB.  (Although I believe you receive a warning text before this happens)

 

EDIT: Just noticed @Daniel0210 has already mentioned this

I am just another Sky customer and my views are my own even if you don't like the answers
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