Discussion topic: Roaming
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Message posted on 02 Oct 2025 02:58 PM
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Roaming
I'm in USA paid £2 first two days and now it's charged £36 but I'm in same place ? Why ? Who can I contact to sort this without calling ! Not happy
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All Replies
Message posted on 02 Oct 2025 03:01 PM
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Re: Roaming
Have you been calling local numbers which are charged at international rates?
Also, could you have exceeded the new fair usage policy?
Roaming using Roaming Passport Plus is now limited to 25GB per billing period.
From Skys own website.....
When you roam using our Roaming Passport Plus, we consider that up to 25GB per billing period is a reasonable amount of data to use. If you exceed this amount, we'll assume that you're no longer using data in the way expected of a reasonable customer for periodic travel.
We may suspend your service, restrict your usage, or charge you for the data that you use in excess of these amounts (currently £2.50 per GB), and we'll let you know by SMS or email before we do so.
https://www.sky.com/help/articles/sky-mobile-fair-usage-policy
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
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Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Message posted on 02 Oct 2025 03:02 PM
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Re: Roaming
No calls made no texts sent, I'm in same hotel as I was at the beginning, when charged £2 a day
Message posted on 02 Oct 2025 03:04 PM
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Re: Roaming
Your online bill may say what the charges are for but I think it may take longer to update if you're roaming.
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
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Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Message posted on 02 Oct 2025 03:07 PM - last edited: 02 Oct 2025 03:08 PM
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Re: Roaming
Have you used lots of data?
The roaming limit is 25GB and then you are charged additional per GB. (Although I believe you receive a warning text before this happens)
EDIT: Just noticed @Daniel0210 has already mentioned this
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