Roaming not working on S26

[Skelding1971]

Hi. Im unable to get international roaming on my phone. My wife and daughte have it no issues but mine wont make calls or anything. Iv checked spend cap etc and all good. Any ideas? TIA

[Daniel0210]

@Skelding1971 

Where have you gone? 

[Skelding1971]

Hi. Im in Lanzarote. Had no issues before but this time a new phone. Just checking google see what I can find.

Maybe a setting thats not activated.

Maybe mobile networks?

[Daniel0210 · Accepted solution]

@Skelding1971 

Try the troubleshooting in this link

https://www.sky.com/help/articles/sky-mobile-roaming-problems 

Additionally if you've been there for a while could you have exceeded the fair usage policy?

https://www.sky.com/help/articles/sky-mobile-fair-usage-policy. 

Roaming using Roaming Passport Plus is now limited to 25GB per billing period.

From Skys own website...

When you roam using our Roaming Passport Plus, we consider that up to 25GB per billing period is a reasonable amount of data to use. If you exceed this amount, we'll assume that you're no longer using data in the way expected of a reasonable customer for periodic travel.

We may suspend your service, restrict your usage, or charge you for the data that you use in excess of these amounts (currently £2.50 per GB), and we'll let you know by SMS or email before we do so.

Also bear in mind if your data usage is set too low or set to £0 it will block you from using your phone abroad. You need to have at least £2 for every day you are there.