Discussion topic: Roaming Passport Plus

This message was authored by: Church+Steve · ‎05 Aug 2022

I'm in Spain at the moment and have received a text message to say that Roaming Passport Plus has been activated, but I haven't made any calls or used roaming data. I don't want to be charged £2 a day for a service I'm not using. I can't get any sense from the Sky online help or contact us . Is there an email address I can send a complaint to ?

This message was authored by: caesarome · ‎05 Aug 2022

Have you made a phone call or sent a text message as doing either of these will see you charged £2, but you can then use your usual package in the next 24 hours for no extra charge.

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This message was authored by: PandJ2020 · ‎05 Aug 2022

It's most likely the phone itself has accessed data, such as regularly checking emails etc.

ensure the phone settings are correctly set so that mobile data and roaming is off.

I am just another Sky customer and my views are my own

Discussion topic: Roaming Passport Plus

Roaming Passport Plus

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Re: Roaming Passport Plus

Re: Roaming Passport Plus

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