Revert back to a physical sim from an eSIM

[BigI1963]

Hi I'm fairly new to sky mobile and seem to have an issue with my eSIM burning through my data at an alarming rate!

Only been with sky mobile for just over a month and already had warnings that I was close to my limit!

This never happened with my old provider, i regularly lost quite a large percentage of my data as my then provider didn't roll it over, one of the reasons I changed to sky.

Can I revert back to a physical sim?

I have heard from other members of the community that this has proven problematic with people not being able to use their phones at all ??

Thanks in advance 

Ian 

[caesarome]

Are you able to order a physical sim as a replacement then delete your esim as per this:

https://www.sky.com/help/articles/esim-sky-mobile-transfer-sim

Not sure if this would work or not ?

[BigI1963]

Hi caesarome 

Thanks for getting back so quickly 

Apparently that has been the issue other members have reported.

They order a new physical sim to replace the eSIM but for some reason the changeover is blocked and they lose the use of the phone!

Have you heard of anything similar?

tia

BigI