Discussion topic: Returns and swap upgrade
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Message posted on 07 Mar 2026 08:56 AM
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Returns and swap upgrade
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Message posted on 07 Mar 2026 09:46 AM
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Re: Returns and swap upgrade
When you do a swap if there is still an amount to pay against the device then this is added to your next availble bill so would be paid off via that.
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Message posted on 07 Mar 2026 02:01 PM
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Re: Returns and swap upgrade
That I'm aware of, what I mean is I'm asking if there's a way to return the phone but still have it cover some of the money
Message posted on 07 Mar 2026 07:36 PM
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Re: Returns and swap upgrade
Hi @Jessica017 no, you have entered into an agreement so you can't do that. You are free to sell your phone and then use that to pay part of what's owed then pay the rest off.
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