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Discussion topic: Returns and swap upgrade

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This message was authored by: Jessica017

Returns and swap upgrade

So, I have a contract with roughly 900 left, and the swap upgrade would cover half of that. But I don't want to swap, instead I want to send my phone back to cover half of the remaining debt and then pay the other half Is that possible?
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This message was authored by: caesarome

Re: Returns and swap upgrade

Posted by a Superuser, not a Sky employee. Find out more

@Jessica017 

When you do a swap if there is still an amount to pay against the device then this is added to your next availble bill so would be paid off via that.

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This message was authored by: Jessica017

Re: Returns and swap upgrade

That I'm aware of, what I mean is I'm asking if there's a way to return the phone but still have it cover some of the money

This message was authored by: 63johnw

Re: Returns and swap upgrade

Posted by a Superuser, not a Sky employee. Find out more

Hi @Jessica017  no, you have entered into an agreement so you can't do that. You are free to sell your phone and then use that to pay part of what's owed then pay the rest off. 

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