Returning Swap

[Mr+Steven]

So I filled out the form, and let Sky know that the phone being returned isn't working, nor does it turn on or hold a charge. Do I still need to send it back. I don't owe any money on the phone as it's fully paid up. Any ideas? Thank you.

[PandJ2020]

If you're not swapping then just purchase a new device...

[caesarome]

@Mr+Steven 

If it has been paid off in full then you can not return it as a swap.

[Mr+Steven]

Ok but they've sent me all the packaging etc, even though the value is 0. 

[PandJ2020]

---

@Mr+Steven wrote:

Ok but they've sent me all the packaging etc, even though the value is 0. 

---

Yes, that's because you've initiated a swap instead of simply purchasing it...

It you want to 'give' the device to Sky, then return it...

[Mr+Steven]

Ok thanks - so no need to send back. Would be good to speak to a sky person. Why is that always so difficult? 

[PandJ2020]

Up to you - they'll only recycle it given the state of it.

As noted above, you can only usually swap if the phone is still in contract... Are you sure there' s no outstanding balance on it?  (Contracts last 1 year longer than many expect, i.e. Swap24 is 3 years)

[Mr+Steven]

I owe zero and just did the swap as I thought that's what I should do. Thanks again for the replies.