@Patb_
We are customers like yourself. You'll need to initiate contact with Sky to chase this up. It does take a few weeks to process the return, check for damage etc.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
