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Discussion topic: Returned mobile

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Avatar for Smurfit+kappa
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This message was authored by: Smurfit+kappa

Message posted on ‎10 May 2026 05:34 AM

Returned mobile

Hi I returned a mobile 2 weeks ago haven't received any e mail to tell me they have it back and it's still showing on my bill 

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Avatar for Daniel0210
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Superuser
This message was authored by: Daniel0210

Message posted on ‎10 May 2026 06:42 AM

Re: Returned mobile

Posted by a Superuser, not a Sky employee. Find out more

@Smurfit+kappa 

Is this the same mobile you posted about here?
https://helpforum.sky.com/t5/Sky-Mobile/Returning-phone-after-unlocking/m-p/5262284#M290934 


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Avatar for 63johnw
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This message was authored by: 63johnw

Message posted on ‎10 May 2026 06:43 AM

Re: Returned mobile

Posted by a Superuser, not a Sky employee. Find out more

It's taking 2-4 weeks for returns to be processed @Smurfit+kappa  until then it will still show on your bills. 

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