Return

[SSSBECKs]

I returned a Magic Keyboard for the iPad Pro because I ordered the wrong size. I received an email from sky in 26th June to say it was received on their side but 4 weeks later I still don't have my refund. I have contacted sky around 7 times and been told to allow 48 hour for an investigation each time but I don't get an update.

The service I've received is appauling if I'm honest.  

[63johnw]

Hi @SSSBECKs  to get you some help I have escalated your post to sky so look out for a coloured speech bubble on here inviting you to a private chat (probably tomorrow now). 

[SSSBECKs]

Thank you very much @63johnw 

[Lisa-P1987]

Thanks for escalating this. We’ve sent SSSBECKs  an invite to chat.

[Tom-W19]

Hi @SSSBECKs 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.