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Discussion topic: Return phone as scratched

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This message was authored by Jordan+Burrwll This message was authored by: Jordan+Burrwll

Return phone as scratched

I have brought my Samsung galaxy s21 phone since August 2023. I have noticed that the glass on it has been scratched by where I store my cards in my phone case. The reason I brought the phone as I thought it was gorilla glass invictus. It obviously is not as it's been scratched by plastic
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This message was authored by caesarome This message was authored by: caesarome

Re: Return phone as scratched

Posted by a Superuser, not a Sky employee. Find out more

I'm not sure what you are asking but incase you are not aware this is a place where customers help each other so if the first instance I would contact Samsung to see what they say about this damage.

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This message was authored by daveNOS This message was authored by: daveNOS

Re: Return phone as scratched

Posted by a Superuser, not a Sky employee. Find out more

@Jordan+Burrwll I think that model comes with a factory fitted screen protector , if it does its probably that where the scratches are and not the physical screen.

If it is the actual screen that's scratched I would contact Samsung to see what they say.

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