Restrictions

[Emlou1211]

Hi, 

my mobile bill is up to date as the next bill isn't due until 25th Nov. 

my mobile account is restricted. 

can this please be unrestricted 

[caesarome]

@Emlou1211 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thank you for escalating this. We have sent Emlou1211 an invite to chat 🙂 

[APen]

I have exactly the same issue.

I am trying to upgrade an existing phone and buy a new phone to take my phone count to three with Sky, however it will be none soon, it seems its a bit of a struggle to spend money these days! Could someone please contact to resolve.

As soon as I click upgrade, which it states I can, it says my account is restricted. Then when you click to resolve it says there are no restrictions. So you click to upgrade, your account is restricted..... vicious circle.

[caesarome]

@APen 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[APen]

Thank you very much for your assistance 

[Mr+Flibbles+86]

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 
 

[APen]

Hi sorry, I've just finished work, I could really do with getting this sorted please

[caesarome]

I have alerted them again for you @APen so same as before and look out for the chat bubble sometime tomorrow.

[Addie15]

Hi there, thank you for escalating this, we have sent an invite to Apen.

[Lisa-P1987]

Update - Spoken to APen, the customer did not wish to discuss anything on the chat service and opted for a phone call. 

[brownsfan]

Hi,

I have a similar problem, when I log on to mysky i have a big banner telling me my account is restricted, when I click it the next page tells me there is no restriction but when returning to the home page the banner is there again.

I assume it is related to my old broadband account because there is no restriction on my mobile.

Any help please?

[caesarome]

@brownsfan 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thank you for escalating this. We have sent brownsfan an invite to chat 🙂 

[RR1967]

Having the same issue, go to upgrade get told account restricted, click link, no debt (as expected) click to upgrade, account restricted. 

Can someone help?