Logged into my Sky account, and wanted to order an upgrade on my mobile. Clicked "You can now upgrade" next to my listed phone
I clicked "Manage device", then clicked on "Start upgrade".
I then get taken to an error msg which says...
"Your services are currently being restricted. There is an outstanding action on your account which is resulting in your services being restricted. Find out how to remove these restrictions."
There's a button on the same page which says "Reinstate your services".
When I click "Reinstate my services" I then get another error page saying you are clear and uptodate.
there are no restrictions - my bill is paid and up to date (never missed a payment) and I can make/receive calls etc. And have skyQ.
I called the helpline and they confirmed all was in order and it was a glitch that would resolve itself. I've been trying for 4 weeks!!!!
They said I could order over the phone and they would explain every phone and deal to me. What a stupid resolution... absolutely unrealistic in both the time it would take and I'd have to take copious note !!
If this isn't resolved son, I'm shopping elsewhere for everything.
