Restricted access for phone upgrade

[Wiganwoman--]

Logged into my Sky account, and wanted to order an upgrade on my mobile.  Clicked  "You can now upgrade" next to my listed phone

I clicked "Manage device", then clicked on "Start upgrade".

I then get taken to an error msg which says...

"Your services are currently being restricted. There is an outstanding action on your account which is resulting in your services being restricted. Find out how to remove these restrictions."

There's a button on the same page which says "Reinstate your services".

When I click "Reinstate my services" I then get another error page saying you are clear and uptodate.

there are no restrictions - my bill is paid and up to date (never missed a payment) and I can make/receive calls etc. And have skyQ.

I called the helpline and they confirmed all was in order and it was a glitch that would resolve itself.  I've been trying for 4 weeks!!!!

They said I could order over the phone and they would explain every phone and deal to me. What a stupid resolution... absolutely unrealistic in both the time it would take and I'd have to take copious note !!

If this isn't resolved son, I'm shopping elsewhere for everything.

[PandJ2020]

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@Wiganwoman-- wrote:

If this isn't resolved son, I'm shopping elsewhere for everything.

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That's up to you.  The only way to order may well be by calling I'm afraid.

[caesarome]

@Wiganwoman-- 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[Greenfingers001]

Thanks for escalating this. We’ve sent @Wiganwoman-- an invite to chat.