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Discussion topic: Replacement

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This message was authored by: Susie_1982

Message posted on ‎15 Sep 2026 04:28 PM

Replacement

I need to get a replacement ipad please.
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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎15 Sep 2026 04:30 PM

Re: Replacement

Posted by a Superuser, not a Sky employee. Find out more

@Susie_1982 

We are fellow customers on here. Why do you need a replacement? 


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This message was authored by: Susie_1982

Message posted on ‎15 Sep 2026 04:38 PM

Re: Replacement

My disabled daughter accidently dropped the ipad and the screen cracked 

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This message was authored by: Daniel0210

Message posted on ‎15 Sep 2026 04:44 PM

Re: Replacement

Posted by a Superuser, not a Sky employee. Find out more

@Susie_1982 

See this link about repairs. Note that Sky do not supply a device to use whilst yours is away and payments for it continue as normal..
https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-repairs 


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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Avatar for PandJ2020
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This message was authored by: PandJ2020

Message posted on ‎15 Sep 2026 04:59 PM

Re: Replacement

Posted by a Superuser, not a Sky employee. Find out more

In these circumstances it's either a repair or a purchase of a new one (and to continue to pay any outstanding balance on the existing one).

 

Or claim on insurance if covered...

I am just another Sky customer and my views are my own even if you don't like the answers
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