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Discussion topic: Replacement sim

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Avatar for Stephanie60
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This message was authored by: Stephanie60

Message posted on ‎09 Jul 2025 05:10 PM

Replacement sim

I called up 3 weeks ago and asked for a new SIM card to be sent it has not been sent 

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Avatar for caesarome
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Superuser
This message was authored by: caesarome

Message posted on ‎09 Jul 2025 05:13 PM

Re: Replacement sim

Posted by a Superuser, not a Sky employee. Find out more

@Stephanie60 

A new sim card or a replacement and is your address correct on your account ?

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This message was authored by: Anonymous

Message posted on ‎09 Jul 2025 05:13 PM

Re: Replacement sim

@Stephanie60 I'm afraid you'll have to contact Sky then. We are fellow customers like you on here.

 

You should be able to view the status of any orders via the My Sky app though, have you checked there to see if it's been posted?

 

Is it also possible that you may have been sent an email about an eSIM as many phones support these now?

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