@Naomihe
You need to contact Sky support about this so as you have internet access you could try using one of the social media links at the bottom of this page and there is also a messaging service at the bottom of this page:
https://www.sky.com/help/articles/replacement-sim-sky-mobile
Select - No, I still need help >No, I want to get in touch > tick both boxes > Get in touch.
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