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Discussion topic: Replacement eSIM loop

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This message was authored by: BetoSav

Message posted on ‎21 May 2025 10:56 PM

Replacement eSIM loop

Hi, I got a new phone and I need a new eSIM, I have tried online and via app to order a replacement eSIM but I never get the code I don't know what to do, can get I touch with customer service either WhatsApp never connects me to an agent and I can't spend another hour on the phone... can anyone help?

 

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Avatar for 63johnw
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Superuser
This message was authored by: 63johnw

Message posted on ‎22 May 2025 08:50 AM

Re: Replacement eSIM loop

Posted by a Superuser, not a Sky employee. Find out more

Hi @BetoSav  to get you some help I have escalated your post to sky so look out for a coloured speech bubble on here inviting you to a private chat. 

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I AM NOT A SKY EMPLOYEE

All Opinions Are My Own

I Wont Respond To Direct Messages So Ask Any Questions Here
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This message was authored by: Addie15

Message posted on ‎22 May 2025 11:12 AM

Re: Replacement eSIM loop

Hi there! Thank you for escalating this. We have sent an invite to @BetoSav.

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