Replacement eSIM for new phone

[Connor024]

I have just purchased a new iPhone 16 and am unable to transfer the eSIM as it says the carrier does not allow that. Fine, however when I go to order a replacement eSIM it won't send the verification code to enable me to order one. It just keeps failing. So I am now in a position where I am unable to use the new phone. Any help much appreciated!

[63johnw · Accepted solution]

Hi @Connor024  to get you some help I have escalated your post to sky so look out for a coloured speech bubble on here inviting you to a private chat. 

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Connor024.

[Oisin88]

I have the same problem.  I switched to Sky from GoMo as they don't support eSims, but even though I opened an eSim account, it is talking about activating a SIM.  There is no SIM card slot in the phone, and my old phone is an iPhone 7, so can't be used to transfer the info

[Jav2]

Same situation, can't transfer eSIM to a new iPhone 16. After an attempt, now sim stoped working and I have no mobile

connection!

[Steve396]

I have this exact same problem. Any advice appreciated.

[63johnw]

Hi @Steve396  to get you some help I have escalated your post to sky so look out for a coloured speech bubble on here inviting you to a private chat. 

[Greenfingers001]

Thanks for escalating this. We’ve sent @Steve396 an invite to chat.

[Emily1]

I have the same problem, unsure what to do

[Steve396]

@Emily1  I ended up sending the new phone back to Sky. After two 2.5 hour phone calls, being passed around various departments, no one could sort the problem. 
Really poor service. 

[Emily1]

Ok, thinking might have to do the same 😫. It seems crazy if they are all coming out with the same error that theres not an easy fix!