0

Discussion topic: Removing my parental settings

Reply
Avatar for Jamie-leigh
Level 0 icon
What's this?
This message was authored by: Jamie-leigh

Message posted on ‎13 Jun 2025 06:43 PM

Removing my parental settings

I'm trying to remove my parental settings it's asking for my bank details to verify my age I'm doing it but it won't accept my card details?
Report post
Post 1 of 3
208 Views
Reply
Reply

All Replies

Avatar for caesarome
Level 16 icon
What's this?
Superuser
This message was authored by: caesarome

Message posted on ‎13 Jun 2025 07:15 PM

Re: Removing my parental settings

Posted by a Superuser, not a Sky employee. Find out more

@Jamie-leigh 

You need to use a credit card only to do this and not a debit card so what card are you trying to use ?

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Report post
Post 2 of 3
202 Views
Reply
Avatar for Daniel0210
Level 16 icon
What's this?
Superuser
This message was authored by: Daniel0210

Message posted on ‎13 Jun 2025 07:16 PM

Re: Removing my parental settings

Posted by a Superuser, not a Sky employee. Find out more

@Jamie-leigh 

Only a credit card will suffice (not a debit card). You can borrow a credit card if you haven't got one yourself, it doesn't have to be yours. The only other way is if you have signed a credit agreement with Sky, then they will already know you are 18 or over so if you call them on 150 they can deactivate this for you.

 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Report post
Post 3 of 3
199 Views
0 Likes
Reply
Reply