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Discussion topic: Removing my parental settings

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Avatar for Jamie-leigh
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This message was authored by: Jamie-leigh

Message posted on ‎13 Jun 2025 06:43 PM

Removing my parental settings

I'm trying to remove my parental settings it's asking for my bank details to verify my age I'm doing it but it won't accept my card details?
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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎13 Jun 2025 07:15 PM

Re: Removing my parental settings

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@Jamie-leigh 

You need to use a credit card only to do this and not a debit card so what card are you trying to use ?

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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎13 Jun 2025 07:16 PM

Re: Removing my parental settings

Posted by a Superuser, not a Sky employee. Find out more

@Jamie-leigh 

Only a credit card will suffice (not a debit card). You can borrow a credit card if you haven't got one yourself, it doesn't have to be yours. The only other way is if you have signed a credit agreement with Sky, then they will already know you are 18 or over so if you call them on 150 they can deactivate this for you.

 


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