Reinstate

[Darrenporter]

Reinstate my phon

[Daniel0210]

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@Darrenporter wrote:

Reinstate my phon

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@Darrenporter 
You aren’t contacting Sky Customer Services on here. We are mainly customers trying to help other customers.

Has it been restricted due to a missed payment/s? 

If it has this is applied automatically so agents can’t override the process. If your services have already been restricted any calls made to Sky will only prompt you to pay,

Sky won’t reinstate services until you’ve paid what is owed and set up a new continuous payment method. If your payment is two or more weeks overdue you will have to pay the next bill as well. It’s worth noting that it you’re in arrears for 56+ days Sky can fully terminate your subscription.

If you can’t pay what you owe in one go you can pay what you want, but until the bill is fully paid Sky will not reinstate your services. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Also, any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

Once you’ve done all this you’ll be able to call Sky if you still need to speak to an agent.

[daveNOS]

@Darrenporter Sky will only reinstate your service once any outstanding balance is paid in full and a continuous payment method is in place(card or direct debit), once that's done and the payment has cleared your service should be reinstated. 

[caesarome]

@Darrenporter 

If your phone has been restricted due to a bill not bring g paid then you will need to

psy it and set up your payment method before it will be restored.