Reinstate services after payment

[Kiemarks]

I've just paid my outstanding balance why is it taking so longer for sky to reinstate my services

[63johnw]

Hi @Kiemarks  have you also set up a new continuous payment method ? If you were more than 2 weeks behind your payment then you may also have to pay your next bill. 

[Kiemarks]

Right okay, I was quite a while over due I had an accident and was out of work for a few months so couldn't pay it 

[63johnw]

If it's been a few months then I would check the account as sky may have cancelled your contract @Kiemarks 

[Kiemarks]

How would I know if it's been cancelled? I can still go on my app and everything but the past week before paying the bill I've had no service 

[63johnw]

What do your future bills show in the app @Kiemarks ?

[Kiemarks]

They show as normal they say my next one is due on the 26th I have 2 phones on there so it's still showing me the predicted bills 

[63johnw]

Have you tried calling sky on 150 @Kiemarks  this usually still works even when services are restricted. 

[Kiemarks]

Doesn't work just tried, I just need to get my pac number so I can keep my phone number but I can get it anyway