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Discussion topic: Reinstate service
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This message was authored by: MelT25
Message posted on 13 Dec 2025 06:51 PM
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Reinstate service
I am trying to order a new phone but when I click on the phone it says there is restriction on my account and I need to reinstate service. Having gone through all my bills and apps I can't find anything wrong so called customer services to be told everything is up to date too!! Tried again today and same message has appeared! How can I get this resolved?
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This message was authored by: caesarome
Posted by a Superuser, not a Sky employee.
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Message posted on 13 Dec 2025 07:19 PM
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Re: Reinstate service
When you call Sky again, which you will need to do, I would ask them to place the order for you as you are not going to be able to do it unless someone can clear the message for you.
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