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Discussion topic: Reinstate account

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Avatar for KateO1
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This message was authored by: KateO1

Message posted on ‎01 Dec 2025 06:20 PM

Reinstate account

Can anyone help, for a while now I'm unable to upgrade or even check out phone deals in the app or online, it says "your services are currently being restricted, at the bottom of the message, in blue it says "reinstate my services".

When I select this option, it says "Your services are up and running", then view bill.

No matter how many times I try I get the same message, and sky customer services can't seem to help either.

Thanks in advance xx

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Avatar for 63johnw
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Superuser
This message was authored by: 63johnw

Message posted on ‎01 Dec 2025 06:24 PM

Re: Reinstate account

Posted by a Superuser, not a Sky employee. Find out more

Hi @KateO1  if you are having no luck on the phone I would submit an official complaint to see if they can help. 

https://www.sky.com/help/articles/how-to-make-a-complaint

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This message was authored by: caesarome

Message posted on ‎01 Dec 2025 07:35 PM

Re: Reinstate account

Posted by a Superuser, not a Sky employee. Find out more

@KateO1 

Do you have an outstanding payment against Sky Marketplace if you use this ?

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