0

Discussion topic: Reinstate account

Reply
Avatar for KateO1
Level 0 icon
What's this?
This message was authored by: KateO1

Message posted on ‎01 Dec 2025 06:20 PM

Reinstate account

Can anyone help, for a while now I'm unable to upgrade or even check out phone deals in the app or online, it says "your services are currently being restricted, at the bottom of the message, in blue it says "reinstate my services".

When I select this option, it says "Your services are up and running", then view bill.

No matter how many times I try I get the same message, and sky customer services can't seem to help either.

Thanks in advance xx

Report post
Post 1 of 3
40 Views
0 Likes
Reply
Reply

All Replies

Avatar for 63johnw
Level 16 icon
What's this?
Superuser
This message was authored by: 63johnw

Message posted on ‎01 Dec 2025 06:24 PM

Re: Reinstate account

Posted by a Superuser, not a Sky employee. Find out more

Hi @KateO1  if you are having no luck on the phone I would submit an official complaint to see if they can help. 

https://www.sky.com/help/articles/how-to-make-a-complaint

———————————————————————————————

I AM NOT A SKY EMPLOYEE

All Opinions Are My Own

I Wont Respond To Direct Messages So Ask Any Questions Here
Report post
Post 2 of 3
38 Views
0 Likes
Reply
Avatar for caesarome
Level 16 icon
What's this?
Superuser
This message was authored by: caesarome

Message posted on ‎01 Dec 2025 07:35 PM

Re: Reinstate account

Posted by a Superuser, not a Sky employee. Find out more

@KateO1 

Do you have an outstanding payment against Sky Marketplace if you use this ?

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Report post
Post 3 of 3
23 Views
0 Likes
Reply
Reply