Regarding cancel the contract and refund the money

[Vikram04]

I have pre ordered two times iPhone pro max and air pod by mistake because my phone start hanging when I placing pre order and I want to cancel one contract and want refund please cancel the pre ordered and refund the money Regards Vikram

[Daniel0210]

@Vikram04 

You will need to call Sky to cancel an order. You can't do it online or via the forum.

You can call Sky free by dialling 150 from a Sky Talk landline or a Sky Mobile, alternatively you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a dedicated ROI number.
(The forum doesn’t allow us to type the numbers in full).

You will find that similar to calling other large companies the start will be automated which may also try to send you here to the forum. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.

[63johnw]

Hi @Vikram04  the only way to cancel is by calling sky, call on 150 from a sky sim. 

[Sandra94]

Yes I want to cancel all my orders 

[Daniel0210]

@Sandra94 

See the answers already provided. 

[PandJ2020]

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@Sandra94 wrote:

Yes I want to cancel all my orders 

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You can't do that here.  You need to contact Sky as detailed above.