Refund

[Yasemin2]

On April 28, my phone and sim card contract application was not accepted, but £36 was taken from my account. I haven't received this payment back yet. 

[Daniel0210]

@Yasemin2 
It sounds like you may have failed the required (enhanced) credit check(s). See this link for Skys guidance ~
https://www.sky.com/help/articles/credit-checks-sky-mobile

Any upfront payment you’ve made should be refunded after about 14 days but recent posts suggest it’s taking a bit longer in which case you’ll need to call Sky to chase it up.