Refund

[PandJ2020]

I've re-escalated - wait to see if a Sky employee picks it up.

It's all we can do.

[Junaide]

The sky and sky employee won't help.

[Lisa-P1987]

Thanks for escalating this. We’ve sent Junaide  an invite to chat.

[Junaide]

The sky employee Lisa told me i ll get my money in 3-5 days and she told me that the chat will remain open. I haven't got the money and the chat is also closed. This is what sky is offering.

[Daniel0210]

@Junaide 

That would have been 3-5 working days. Would you like the issue escalated again?

[Junaide]

3-5, its been 3 months now. They are not even helping me. 

[Daniel0210]

@Junaide 

---

@Daniel0210 wrote:

@Junaide 

Would you like the issue escalated again?

---

[Junaide]

Yes please 

[Daniel0210]

@Junaide 
I’ve re-escalated your post to Sky and their Messaging Team should contact you tomorrow. 

Look out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014